Terms and Conditions of Service
Hunter Admin
Effective date: 12th August 2026 Version: 2.0 Supersedes: Hunter & Co. Administrative Support Terms and Conditions dated 31 July 2025
1. Who we are and how these terms work
1.1. These Terms and Conditions ("Terms") govern the supply of services and products by Gemma Hunter, a sole trader, trading as Hunter Admin ("Hunter Admin", "we", "us", "our") to you ("the Client", "you").
1.2. Our contact address for notices is 134 Timberleys, Littlehampton, West Sussex, BN17 6QE and our email address for notices is info@hunteradmin.org.
1.3. These Terms apply to every engagement between us unless we agree otherwise in writing and both of us sign that agreement.
1.4. These Terms are written on the basis that you are entering into the contract in the course of a business. If you are an individual buying for purposes wholly outside a business, Schedule 1 applies to you and takes priority over these Terms wherever the two conflict.
1.5. Where we process personal data on your behalf, Schedule 2 applies.
1.6. We may update these Terms from time to time. The version in force at the date your engagement begins is the version that applies to that engagement. For ongoing retainer services, we will give you at least 30 days' written notice of any material change.
2. Our services
2.1. We provide operational strategy and support services to businesses. Depending on what you have engaged us for, our services ("Services") may include:
(a) Business Operations Audit: a diagnostic session and written findings, delivered against the Founder Dependency Framework.
(b) The Owner-Optional Sprint: a fixed-scope, fixed-price implementation programme delivered over twelve weeks.
(c) Additional Systems Build: further implementation work quoted following a Sprint.
(d) Ongoing Operations Support: monthly retainer support, available by application following a Sprint.
(e) Admin Power Hour: a single focused session with a written plan, available as an add-on.
(f) Live events, masterclasses and workshops: including Founder Dependency Live, delivered online or in person.
(g) Digital products: including downloadable guides, templates, bundles and recorded materials.
(h) Free resources: including the Founder Dependency Score and any other complimentary tools or assessments.
2.2. What we will deliver in your particular case is set out in a written Proposal, order confirmation, product description or booking confirmation ("Engagement Document"). Where an Engagement Document conflicts with these Terms, the Engagement Document takes priority for that engagement.
2.3. Work requested outside the agreed scope will be treated as an additional request. We will tell you before proceeding and, where relevant, quote separately.
2.4. We may decline any work that falls outside our expertise or capacity, or that we consider inappropriate, unethical or unlawful.
3. How agreements are formed
3.1. For Services requiring a Proposal, a contract is formed when you confirm acceptance of the Proposal in writing, including by email.
3.2. For digital products and event bookings purchased through our website, a contract is formed when we send you an order confirmation.
3.3. Free resources are provided without charge and without warranty. No contract for Services arises from your use of them.
4. Your responsibilities
4.1. Information. You will provide the information, materials and access we need to perform the Services, in a timely and complete form. Delays caused by information not arriving may affect timelines and, where they cause us to hold capacity we cannot otherwise use, may affect fees.
4.2. Instructions. You are responsible for giving clear and timely instructions. Ambiguity or changes to instructions may cause delay or additional cost.
4.3. Review and approval. You will review deliverables promptly. Unless the Engagement Document says otherwise, a deliverable is deemed approved if we have not received feedback within five working days of delivery.
4.4. Availability. You will be reasonably available for communication during our working hours to allow the Services to progress.
4.5. System access. Where system access is required, you will provide secure credentials with appropriate permissions, and you are responsible for revoking access when the engagement ends. You confirm that granting us access does not breach any agreement you have with a third party.
4.6. Accuracy. Final responsibility for the content, accuracy and legality of your documents, communications and data rests with you.
5. Our responsibilities
5.1. We will perform the Services with reasonable care and skill, in a professional manner.
5.2. We will keep you updated on progress and respond to queries promptly during working hours.
5.3. We maintain professional indemnity insurance. Details are available on request.
5.4. Our working hours are Monday to Friday, 9am to 5pm, and Saturday 10am to 3pm. We are not available on Sundays or English public holidays unless agreed in writing.
6. Associates and subcontracting
6.1. We may use associates, subcontractors or other third parties to help deliver the Services.
6.2. Where we do, we remain fully responsible to you for the work as if we had performed it ourselves.
6.3. Every associate is bound by written confidentiality obligations no less protective than those in clause 15.
6.4. Where an associate will process personal data on your behalf, Schedule 2 governs the arrangement.
7. Business Operations Audit
7.1. The Audit is a fixed-price diagnostic delivered over ten working days from the date we receive your completed pre-work, or from the date of your discovery session, whichever is later.
7.2. What it includes. Pre-work assessment across the dependency indicators, a 90 minute discovery session, review of your current systems and documentation, a written report scoring all five domains, and a 45 minute debrief call.
7.3. Payment. The Audit fee is payable in full before the discovery session takes place.
7.4. Your input. The Audit depends on the information you give us. Where pre-work is not returned or system access is not provided, the ten working day period does not begin, and we will tell you what is outstanding.
7.5. What the Audit is. The Audit is an assessment based on the information available to us. It is not an implementation service and does not include building or changing any system. Clause 18 applies to the findings and recommendations it contains.
7.6. Audit fee credit. Where we offer to credit the Audit fee against the Owner-Optional Sprint, the credit applies in full provided you confirm your Sprint booking in writing within 30 days of your debrief call. The credit applies to the Sprint only, is personal to you, is not transferable, and has no cash value. If you book after 30 days, the credit no longer applies unless we agree otherwise in writing.
8. The Owner-Optional Sprint
8.1. The Sprint is a fixed-scope, fixed-price programme delivered over twelve weeks. It is not a retainer and does not continue beyond its term.
8.2. Scope. The Sprint includes a dependency mapping session, two working sessions with your team, a written Authority Transfer agreement, three systems built and handed over, an implementation roadmap, two accountability check-ins, a re-score at week twelve, and a follow-up re-score six months after completion at no additional charge.
8.3. Defining the three systems. The three systems to be built are identified at the dependency mapping session and confirmed in writing before build work begins. That written confirmation forms the agreed scope for the Sprint. Once confirmed, a system may be substituted for another of comparable size by agreement, but the total remains three.
8.4. Work outside scope. Anything identified during the Sprint that falls outside the three agreed systems is recorded on your implementation roadmap. It is not delivered as part of the Sprint fee and may be quoted separately as an Additional Systems Build.
8.5. Payment. The Sprint fee is payable either in full before the programme begins, or in three equal monthly instalments, the first due before the programme begins and the remainder on the same date in each of the following two months. Choosing instalments does not reduce the total fee, which is payable in full whether or not the programme runs its course.
8.6. Missed instalments. If an instalment is not paid within seven days of its due date, we may suspend work until it is paid. Suspension does not extend the twelve week term, and the remaining instalments remain payable.
8.7. Your participation. The Sprint depends on your involvement and that of your team. You will make the agreed people available for the mapping session, both working sessions and both check-ins, provide access to the systems being documented, and give feedback within five working days when asked.
8.8. If sessions are not attended. Where a scheduled session is not attended and has not been rescheduled under clause 10, we will offer one alternative date. If that is also not attended, the session is treated as delivered.
8.9. If the programme stalls. Where we are unable to progress for more than 21 consecutive days because of matters within your control, including information, access or attendance, we may either extend the timeline by written agreement, or close the Sprint and hand over everything completed to that point. In either case the full fee remains payable.
8.10. Timeline changes. The twelve week term may be extended once, by up to four weeks, by written agreement. We will accommodate reasonable requests where our capacity allows.
8.11. Cancellation by you. If you cancel after the Sprint has begun, the full fee remains payable, and we will hand over all work completed to the date of cancellation. This reflects the fact that we hold capacity for your Sprint that we cannot fill at short notice.
8.12. Cancellation before it begins. If you cancel more than 14 days before the agreed start date, we will refund the fee in full less an administration charge of £250, reflecting the scoping and scheduling work already carried out. If you cancel within 14 days of the start date, 50% of the fee is retained, reflecting the capacity held for your Sprint that cannot be filled at that notice.
8.13. Completion. The Sprint is complete at the end of week twelve, or on delivery of the week twelve re-score and closing report, whichever is later. Nothing continues automatically after that point, other than the six-month re-score described in clause 8.14.
8.14. Six-month re-score. We will provide one further re-score approximately six months after completion, at no additional charge. The date is agreed at your week twelve review. This is a follow-on obligation only and does not extend the term of the Sprint, the period covered by clause 19, or any other obligation under these Terms. If the agreed date passes without the re-score being completed, and you have not asked to rearrange it within three months of that date, the obligation lapses.
8.15. Outcomes. We will build and hand over the three agreed systems. Whether your team uses them afterwards is outside our control, and clause 18 applies.
9. Ongoing Operations Support
9.1. Ongoing Operations Support is a monthly retainer available by application following completion of a Sprint. It is discussed at your week twelve review and is not sold as a standalone service.
9.2. Retainers are supplied on a rolling monthly basis with no minimum term.
9.3. Notice. Either party may end a retainer by giving one full calendar month's written notice. Notice given during a month takes effect at the end of the following month. For example, notice given on 10 March ends the retainer on 30 April.
9.4. Payment. Retainer fees are payable monthly in advance. The first invoice is due before work begins. Subsequent invoices are issued on [INVOICE DAY TO BE CONFIRMED] each month and are due within seven days.
9.5. Hours and scope. Where a retainer includes a set number of hours or a defined scope, unused hours do not roll over into the following month unless we agree otherwise in writing.
9.6. Delivery by associates. Retainer work is delivered by Hunter Admin associates under Gemma Hunter's direction. Clause 6 applies.
9.7. Pausing. A retainer may be paused for up to one calendar month by written agreement. Paused months are not charged. We cannot guarantee the same capacity will be available on your return.
9.8. Price review. We may review retainer fees once in any twelve month period, giving at least 30 days' written notice. If you do not wish to continue at the revised fee, you may end the retainer under clause 9.3, and the existing fee applies throughout your notice period.
10. Sessions and bookings
10.1. This clause applies to any scheduled session, including the Admin Power Hour, Audit sessions and Sprint sessions.
10.2. Rescheduling. You may reschedule once without charge by giving at least 48 hours' notice. Later changes, or a second reschedule, may be charged at the full session fee.
10.3. Non-attendance. If you do not attend a booked session and have not given notice, the session is treated as delivered and the fee is not refundable.
10.4. Recording. We may record sessions for note-taking and delivery purposes. We will tell you before recording begins. Recordings are held confidentially and are not shared beyond the parties without your consent. Our AI Policy explains how transcription is handled.
10.5. Admin Power Hour. The Power Hour is a single session with a written plan sent afterwards. The fee is payable in advance. It does not include implementation, and the written plan is a recommendation rather than a deliverable to be built.
11. Live events and masterclasses
11.1. A place at a live event is personal to the person named on the booking. You may transfer a place to a colleague by telling us in writing before the event.
11.2. If we cancel or reschedule an event, you may choose a full refund or a place at the rescheduled date.
11.3. Where an event includes replay access, we will make the recording available for a stated period. Where no period is stated, access is provided for twelve months from the event date.
11.4. Where an event includes access to a community or ongoing group, we will provide that access for as long as we operate it. If we decide to discontinue it, we will give at least 60 days' notice. Access is not a perpetual commitment and no refund is due if the group is discontinued after you have had reasonable use of it. [REVIEW: this replaces "lifetime access". Marketing wording will need to match.]
11.5. Events are delivered as described. We reserve the right to make reasonable changes to content, format or timing.
11.6. Refunds for events and digital products are governed by clause 14.
12. Fees, VAT and payment
12.1. Fees are as set out in the Engagement Document or on our website. All prices are in Great British Pounds.
12.2. Prices quoted on our current price list hold until the validity date stated on it. A price quoted to you in a Proposal is held for 30 days from the date of that Proposal.
12.3. We are not currently registered for VAT, and prices are quoted accordingly. If we become VAT registered, VAT will be added to fees for Services supplied from the date of registration, and we will give you written notice before that takes effect.
12.4. Invoices are payable within seven days of the invoice date unless the Engagement Document says otherwise. Retainer fees are payable in advance under clause 9.4.
12.5. Payment may be made by bank transfer, Stripe, PayPal or standing order, using the details on the invoice.
12.6. Payment for digital products and event bookings is taken in full at the point of purchase.
12.7. All sums are payable without deduction or set-off.
13. Late payment
13.1. This clause applies to business clients.
13.2. If an invoice is not paid by its due date, we may charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate applicable when the debt became overdue. Interest accrues daily from the day after the due date until payment is received in full.
13.3. We may also claim the fixed sum compensation provided for by that Act, per overdue invoice:
(a) £40 where the debt is less than £1,000; (b) £70 where the debt is £1,000 or more but less than £10,000; (c) £100 where the debt is £10,000 or more.
13.4. Where our reasonable costs of recovering a debt exceed the fixed sum, we may recover the difference.
13.5. We may suspend Services where an invoice is more than 14 days overdue. Suspension does not relieve you of the obligation to pay, and fees continue to accrue during any retainer notice period.
14. Refunds
14.1. Services generally. Fees for Services already performed are not refundable. Where a retainer ends part way through a paid month, that month is not refundable, and we will continue to provide the Services for the remainder of it.
14.2. Audit. The Audit fee is not refundable once the discovery session has taken place. If you cancel before the discovery session, we will refund the fee less any pre-work already assessed.
14.3. Sprint. Refunds and cancellation charges for the Sprint are governed by clauses 8.11 and 8.12.
14.4. Digital products. Because digital products are made available immediately on purchase, they are not refundable once you have accessed or downloaded them.
14.5. Events. Event fees are not refundable once the event has taken place or once replay access has been provided, except where we cancel under clause 11.2.
14.6. Nothing in this clause affects the rights of consumers under Schedule 1.
14.7. We may offer a refund at our discretion in individual circumstances. Doing so does not create any obligation to do so again.
15. Confidentiality
15.1. Each party will keep confidential all non-public information received from the other, including business plans, client lists, financial information, systems and processes.
15.2. Confidential information may be disclosed to associates and advisers who need it and who are bound by equivalent obligations.
15.3. This clause does not apply to information that is or becomes public through no breach of these Terms, was already lawfully known to the receiving party, or must be disclosed by law or regulator.
15.4. These obligations continue for three years after the engagement ends, and indefinitely in respect of information that constitutes a trade secret.
16. Data protection
16.1. Each party will comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
16.2. Where we process personal data on your behalf in the course of delivering the Services, you are the controller and we are the processor, and Schedule 2 applies.
16.3. Where we process personal data as controller, including your own contact and billing details, we do so in accordance with our Privacy Policy.
16.4. You confirm that you have a lawful basis for sharing any personal data with us.
17. Intellectual property
17.1. Your materials. You retain ownership of all materials, data and content you provide to us ("Client Materials"). You grant us a licence to use them for the purpose of delivering the Services.
17.2. Our materials. We retain ownership of the Founder Dependency Framework, the Founder Dependency Score, the Five Domains model, our templates, tools, methodologies, diagnostic instruments, training materials and any pre-existing works ("Hunter Admin Materials"), together with all associated intellectual property rights.
17.3. Deliverables. On payment in full, we assign to you the intellectual property rights in documentation and systems created specifically for your business, including your standard operating procedures, process maps, workflow documentation, systems built during a Sprint, your Authority Transfer agreement, and written reports ("Deliverables"), excluding any Hunter Admin Materials embedded within them.
17.4. Licence to embedded materials. Where a Deliverable contains Hunter Admin Materials, we grant you a perpetual, non-exclusive, non-transferable, royalty-free licence to use those materials within your business. This licence does not permit you to resell, publish, license or distribute them outside your business.
17.5. Trade marks. "Founder Dependency", "Founder Dependency Live" and "Hunter Admin" and associated marks remain our property. Nothing in these Terms grants you a right to use them.
17.6. Digital products. Purchase of a digital product grants a single-business licence to use it internally. It does not transfer ownership and does not permit resale, sharing or redistribution.
17.7. We retain the right to use the general knowledge, skills and experience gained during an engagement in our other work.
18. Nature of our advice
18.1. We provide operational analysis, recommendations and support. We do not provide legal, financial, tax, accounting, HR or regulatory advice, and nothing we supply should be treated as such. You should take appropriate professional advice before acting on anything that has legal, financial or regulatory consequences.
18.2. Our recommendations are based on the information available to us at the time. Decisions about whether and how to implement them remain yours.
18.3. We do not guarantee any particular business outcome, level of growth, revenue, saving or reduction in workload. Results depend on factors outside our control, including your implementation.
18.4. A re-score delivered at the end of a Sprint measures change against your original assessment. It reflects the position at that date and is not a prediction of future performance.
18.5. The Founder Dependency Score and other free diagnostic tools are provided for general guidance. They are not a professional assessment of your business and should not be relied on as one.
19. Limitation of liability
19.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
19.2. Subject to clause 19.1, we are not liable for indirect, special or consequential loss, or for loss of profit, revenue, business, anticipated savings, goodwill or data, however arising.
19.3. Subject to clause 19.1, our total liability arising out of or in connection with an engagement, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to:
(a) for the Owner-Optional Sprint, the total Sprint fee paid by you; (b) for retainer Services, the total fees paid by you in the twelve months preceding the event giving rise to the claim; and (c) for any other Service or product, the fee paid for that Service or product.
19.4. We are not liable for loss or delay caused by your failure to provide information, access or instructions, or by the acts or omissions of your team or third-party suppliers.
19.5. Any claim must be notified to us in writing within six months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.
20. Term and termination
20.1. These Terms apply from the date your engagement begins until the Services are complete or the engagement is terminated.
20.2. Retainers end in accordance with clause 9.3. Sprints end in accordance with clause 8.13.
20.3. Either party may terminate immediately by written notice if the other commits a material breach and fails to remedy it within seven days of written notice, or becomes insolvent or unable to pay its debts.
20.4. We may terminate immediately if you or anyone in your business behaves abusively or aggressively towards us or our associates.
20.5. On termination:
(a) you will pay for all Services performed up to the effective date, together with any costs we have committed to on your behalf; (b) we will cease work and, at your request, return or delete Client Materials in accordance with Schedule 2; (c) we will hand over documentation created for you and paid for in full; and (d) clauses 13, 15, 16, 17, 18, 19, 21 and 24 survive termination.
21. Non-solicitation
21.1. During an engagement and for six months afterwards, you will not directly or indirectly engage, employ or contract with any of our associates who have worked on your account, other than through us.
21.2. If you do, you will pay us a fee equal to three months of that associate's fees on your account, as a genuine estimate of our loss.
22. Force majeure
22.1. Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of war, terrorism, natural disaster, pandemic, power or internet failure, or failure of a third-party platform.
22.2. Where such an event continues for more than 30 days, either party may terminate on written notice.
23. Continuity
23.1. We are a sole trader business supported by associates. In the event of prolonged illness or incapacity, we will make reasonable efforts to arrange cover or to hand work back to you in an orderly way, and will refund any fees paid for Services not delivered.
24. Testimonials and case studies
24.1. We may describe the work we have done in anonymised form, without naming you or including information that identifies you, in case studies, marketing and educational content.
24.2. We will not name you, use your logo, or publish anything that identifies you without your prior written consent.
24.3. You may withdraw consent to identified use at any time by writing to us, and we will remove the material from our own channels within a reasonable period.
25. Complaints
25.1. If you are unhappy with any part of the Services, tell us in writing at info@hunteradmin.org. We will acknowledge within two working days and respond substantively within ten working days.
25.2. Both parties will attempt to resolve any dispute in good faith before starting proceedings.
26. General
26.1. Entire agreement. These Terms and the Engagement Document form the whole agreement between us and replace all previous discussions and understandings, including the Hunter & Co. Administrative Support terms dated 31 July 2025.
26.2. Variation. Changes must be agreed in writing.
26.3. Severability. If any provision is found invalid or unenforceable, the rest continues in force.
26.4. No partnership. Nothing here creates a partnership, joint venture or employment relationship, or authorises either party to act as agent for the other.
26.5. Assignment. You may not assign or transfer your rights without our written consent. We may assign to a successor business.
26.6. Third parties. No one other than the parties has any right to enforce these Terms.
26.7. Notices. Notices must be in writing and sent to the email or postal address in clause 1.2, or to the address you have given us. Email notices take effect on the next working day after sending.
27. Governing law
27.1. These Terms, and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the law of England and Wales.
27.2. The courts of England and Wales have exclusive jurisdiction.
Schedule 1: Terms for consumers
This Schedule applies only where you are an individual buying wholly or mainly for purposes outside your trade, business, craft or profession. Where it conflicts with the main Terms, this Schedule takes priority.
1. Your cancellation right
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have 14 days from the date of purchase to cancel and receive a refund.
2. Digital products
When you buy a digital product, you are asked at checkout to consent to immediate access and to acknowledge that by doing so you lose your 14-day cancellation right. If you give that consent and access the product, no refund is available. If you do not access it, you may cancel within 14 days for a full refund.
3. Events and services
If you ask us to begin providing a service, or to give you access to an event or its materials, within the 14-day period, you are asked to acknowledge that you lose the cancellation right once the service is fully performed. If you cancel part way through, you will pay a proportionate amount for what has been provided.
4. Cancelling
To cancel, email info@hunteradmin.org with your name, order details and a clear statement that you wish to cancel. Refunds are made using the original payment method within 14 days.
5. Your statutory rights
Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill, and digital content must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repeat performance, a repair or replacement, or a price reduction. These rights are in addition to anything in these Terms and are not affected by them.
6. Liability
Nothing in the main Terms limits your rights as a consumer. The limitations in clause 19 apply only to the extent permitted by law.
7. Disputes
You may bring a claim in the courts of the country in which you live.
Schedule 2: Data processing terms
This Schedule applies where we process personal data on your behalf. Terms used have the meanings given in UK data protection law.
1. Roles
You are the controller. We are the processor.
2. Subject matter and scope
Subject matter: provision of the Services. Duration: the term of the engagement. Nature and purpose: administration, communication, scheduling, record-keeping, systems management and process documentation. Types of personal data: names, contact details, employment details, correspondence content, and any other data contained in the systems to which you give us access. Categories of data subject: your staff, contractors, clients, suppliers and prospective clients.
3. Our obligations
We will:
(a) process personal data only on your documented instructions, unless required otherwise by law, in which case we will tell you first unless the law prevents us;
(b) ensure that anyone authorised to process the data is bound by confidentiality;
(c) implement appropriate technical and organisational security measures;
(d) not engage a sub-processor without your general written authorisation. You authorise our use of associates and of the platforms and tools we use to deliver the Services. We will inform you of any intended change and you may object on reasonable data protection grounds;
(e) remain fully liable to you for the acts and omissions of any sub-processor;
(f) assist you, so far as reasonably possible, in responding to data subject requests;
(g) notify you without undue delay, and in any event within 48 hours, on becoming aware of a personal data breach, and assist you with your notification obligations;
(h) assist you with data protection impact assessments and consultations with the ICO where reasonably required;
(i) at your choice, delete or return all personal data at the end of the engagement, unless we are required by law to retain it; and
(j) make available information reasonably necessary to demonstrate compliance with this Schedule, and allow for and contribute to audits on reasonable notice, no more than once a year unless there has been a breach.
4. International transfers
We will not transfer personal data outside the UK without your prior written consent and appropriate safeguards. Where a tool or platform we use involves such a transfer, we will tell you.
5. Your obligations
You confirm that you have a lawful basis for the processing, that you have provided any required privacy information to data subjects, and that your instructions to us comply with data protection law.
Gemma Hunter trading as Hunter Admin info@hunteradmin.org
Last updated: 12th August 2026